I didn't say anything about communication since I largely agree with you there. Communication is not their strong suit. On the other hand, the alternative is often a dedicated "community manager" as a gobetween. I have mixed feelings about this, most of them filter the scant information even more and replace them with very polite but meaningless speech (looking at the communication from typical AAA companies). Advantage surely is that he is more able to explain information for the typical layman, I prefer the raw information though. So while I am sympathetic to your complaint, I fear the solution might make things worse.
Regulars on the forum are a mixed bag, from very polite to easily triggered. And new visitors have the same range of polite to aggressive, so I myself get everything from a good discussion (like with you) to outright flaming. It can't really be helped, moderation cuts of the excesses, but any game is a hot topic to all the fans and sometimes emotions are carried away. I am not saying this is fine, I am just saying there will always be tempers flaring and the only thing one can do is keep calm, stay polite, fan the flames, and report when it is over the line.
I might add that always assuming first the error is on my side when I think some post is inflammatory helps a lot. I often misread posts on the first reading, and I notice that a lot of disputes start from simple misunderstandings and misinterpretations.
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