HappyCamper
New member
Does anyone got traction on your support cases? Mine is completely ignored so far. I wonder if TFP developers are monitoring this community at all. Is like to hear at least acknowledgement of the issue.
Xbox X -- "continue game" is greyed out and cannot be clicked on to load and play.
- Thread starter Jeff Sapp
- Start date
BlazingGunny
New member
Just had the same no continue issue on xbox console. no eula notice. game settings reset. was going to buy this game for a bunch of my friends for christmas but if you can lose your progress so easily won't be supporting funpimps anymore. fix or good riddance, what a waste of time
Crater Creator
Community Moderator
I’m not QA but I do see the support requests. I’m only aware of one support request from you, which was filed on Saturday and processed with a reply late Sunday evening. Your only other activity that I can see has been in this thread. Which is fine, to be clear. This thread will be a place for support on this issue. You’re in the right place.
We know QA is aware of the issue, since @Jugginator is part of the QA staff and he replied earlier in this thread.
HappyCamper
New member
Thank you! Hopefully you guys can figure out what’s going on and provide a fix for this issue.
I hope this doesn't turn into TFP says not their problem and Epic says not their problem and it just goes round and round with no one doing anything,
Not likely because in consequence it falls back to TFP even if the fault is somewhere else. They can't use services that simply don't work for a percentage of their customers. If all else fails they would have to look for a replacement solution or a fallback method to identify players. Or add ways to identify faulty servers. But I would guess the first option is the worst case and would take quite some time to do and the second option is really a last resort if faulty servers are a very seldom event.
More likely is that they either have to patch the game to improve their handshake protocol or the faulty server or component gets fixed independently because it influences other games or network traffic elsewhere.
HappyCamper
New member
Snuffleslayer
New member
Im having this exact issue on xbox, i loaded the game up and had to agree the EULA again which i thought was odd so i accepted and when i got to the home screen i noticed the continue game was greyed out and i have a password bar stuck on my homescreen also. Ive also tried to start a new game to which it never loads the page, so i cant even manage my saves or see my game data. So today i thought I'd see if i could join my brothers world to which im met with an infinite loading screen how ever he noticed by my gamer profile it says my name is 000225f69b824035b6db8a89ca5f8305 and platform is EOS. I also was completely unable to join his game in the end so i cant play the game at all.
Crater Creator
Community Moderator
Not that I’ve heard, but I can summarize what I know.
The developers are aware of an issue affecting some Xbox users, where they can’t load their existing saved games after the v1.2 update released on December 10th. This is not intentional. From what we’ve been able to determine so far, everyone’s save data is safe, even if their old saves are for now unplayable. A working hypothesis is that the problem may lie with Epic Online Services, a middleware provider the game uses. Unfortunately a remedy is not known at this time. However, many players have been able to start new games after the v1.2 update, and continue them later without issue.
Until a remedy is found, I am directing everyone affected (including developers) to this thread to discuss the issue.
Dead Smarty
Active member
in the latest playthrough I started this week there was an issue with loosing quest progression, the log states "WRN [EOS] [LogEOSTitle Storage - warning] Deleting local invalid cache file" folowed by a lengthy filename. Does this mean the issue with EOS is also for PS5 or is this unrelated?
OrbitalEnd48401
New member
This has happened to me as well! Saved game gone, can’t create a new game as the menu goes blank and can’t join a game as the game freezes
I'm in Texas and having this issue as well. I can't create a new game or do anything at all on 7 days to die. I also have a glitched search bar on my home/news feed. This all happened after I accepted the EULA on Sunday. I have tried everything I can't even do the in game report option.
Snuffleslayer
New member
Yeah im having this exact problem, so far no fix which is a shame or at least notification of a coming patch to fix this issue as it seems to becoming a lot more of a wide spread problem, I'd be happy with being able to just start a new game and play knowing my old save will be fixed, but we cant see or manage our own saves so we can archive them til the patch
OrbitalEnd48401
New member
there’s a Facebook group for 7dtd Xbox users that are reporting this issue nearly every day now. This is getting ridiculous.
I was having the same issue, but was able to resolve it by deleting my local save file.
I had to restart/reboot my Xbox, as at first there wasn’t a save file to delete?
Then it took about 2 retries to get the save from the cloud, but in the end I did get my saves back, although I did loose a few hours of gameplay.
I had to restart/reboot my Xbox, as at first there wasn’t a save file to delete?
Then it took about 2 retries to get the save from the cloud, but in the end I did get my saves back, although I did loose a few hours of gameplay.
How do you know if the save is on the cloud and how do you retrieve it? I wouldn’t mind losing a couple hours but I’m on day like 100 so definitely don’t want to start all over.I was having the same issue, but was able to resolve it by deleting my local save file.
I had to restart/reboot my Xbox, as at first there wasn’t a save file to delete?
Then it took about 2 retries to get the save from the cloud, but in the end I did get my saves back, although I did loose a few hours of gameplay.
Snuffleslayer
New member
I doubt its the issue we are having, as you'll find as soon as u get thro the EULA it auto saves which in turn corrupts the cloud save, thus keeping our saves from being recoverable using that method.I was having the same issue, but was able to resolve it by deleting my local save file.
I had to restart/reboot my Xbox, as at first there wasn’t a save file to delete?
Then it took about 2 retries to get the save from the cloud, but in the end I did get my saves back, although I did loose a few hours of gameplay.
Its infuriating as I've lost a world which my partners brother last played on before he passed away so everything we build together is gone as it was the last game we played together, so im @%$#ed as ive lost not just a game save but a digital memorial for him.
So far nothing from the devs in the news wire