What exactly is confusing you? In a sense, it's normal human behavior. People have this strange thing called a habit. A person has played for 5/10/15 thousand hours and has gotten used to the fact that to get water, you need a puddle and cans. And then after such a long time, they tell him: "there are no more cans." That's it, the person is immediately at a dead end and does not understand what to do next, he is not used to it.
You can compare this with a more understandable everyday situation. Let's say that throughout your childhood, you made all your trips with your father in his car, when you grew up, you bought your own car and still drive it. And, for example, at the age of 40, this car disappears. For you, this will be a shock, because you do not know how to move around any other way, even paying for public transport will be stressful.
A similar situation has developed with banks, that's all.