There not only two voices but for the purpose of this discussion keeping it a little black and white keeps the confusion/clutter out which has been much of what caused this in the first place.
Dev need to stay true to their vision but that vision must be tempered with realty and that realty is it's not just about what they want.
Without the players there is not game and that vision never becomes true in any form.
The iphone wasn't just about what the engineers wanted and included feedback from many places.
Boxee failed for two reasons.
The first being they betrayed their user base not once but twice which is not what we are seeing here.
The second is there was no communication when major questions were asked which is part of whats happening.
A example of this is the glue arrow post where that person need to make lots of glue for the arrows and basically got told play differently.
This created a problem which tell then didn't exist and could have easily been answered with the FP took glue into account and no need to worry.
Not all the changes are going to be winners but as long as the players believe they are being listened too even it's as small as something like say glue they are going to stick around.
There are plenty of games that aren't the greatest in the world but are much loved because of the community and the dev's listing and respond to them.
What happened here is more about a lack of communication, finger pointing and people reacting hurt and defensive.
Look at the response to Saven video which some went on the attack and accursed it of bad journalism.
When all the video was doing was bring to light players concerns caused by a lack of information, confusion and hurt feelings for some.
Too many hurt ego too much confusion which could have been avoided.
Some answers where ill thought out, some less then informative.
Toss in varying levels of maturity..(not everyone going to be drinking age) and things go out of hand.
More direct to the point answers about concerns (within reason) can stop problems before they become problems and leave players reassured.
The glue being a perfect example (yes glue again lol) a answer that said they realized the water change would effect this and addressed this already , would have stopped that debate before it ever became one.
The irony is now because of the video people are not getting direct answers and things are being discussed .
They feel less in the dark and though they may not agree with everything they do feel a part of it