Windows 7DTD Player Support

Hank7DTD

Hank7DTD

Fun Pimps Staff
Hey Survivors,

I'm Hank, a part of Player Support for 7DTD.

I'm creating this tread to share that our Player Support team is here to help with your game, on any platforms.

While we are more than happy to see your posts here, we recently launched a Help Center for 7DTD where you can get personalized 1 on 1 support.

You can reach out to us here: https://7-days-to-die.zendesk.com/hc/en-us/requests/new
 
Hi, from the beginning I started to play 7DTD I'm facing with the problem that the game crushes allmost every time I play with it.
Sometimes I lose all my loots I found at that moment the game crushes.
Actually I play with version v2.6, on Windows 10. Today I started to play with the game and once the game started some seconds later it crushed again and it is very annoying.
 
Hank7DTD said:
Hey Survivors,

I'm Hank, a part of Player Support for 7DTD.

I'm creating this tread to share that our Player Support team is here to help with your game, on any platforms.

While we are more than happy to see your posts here, we recently launched a Help Center for 7DTD where you can get personalized 1 on 1 support.

You can reach out to us here: https://7-days-to-die.zendesk.com/hc/en-us/requests/new
Click to expand...
Hello Hank,

I submitted a help center request on 6/24 and have heard nothing, how long should I be waiting?
 
rjusten said:
Hello Hank,

I submitted a help center request on 6/24 and have heard nothing, how long should I be waiting?
Click to expand...
Hi,

Since you have submitted a request, don't worry we will be helping you as soon as possible, it shouldn't be too long but we are going based on when a request came in.

We will do our best to get to your request as quickly as we can to help you.
 
Wesinator42 said:
Log file and screen shot of crafting window. Thanks for your help.
Click to expand...
According to your log you have mods installed and some of them are throwing errors, most likely because they are outdated. I would either remove them or update them before booting up a new world.

They are located here: D:/Program Files (x86)/Steam/steamapps/common/7 Days To Die/7DaysToDie_Data/../Mods
 
DaddyD said:
Hi, from the beginning I started to play 7DTD I'm facing with the problem that the game crushes allmost every time I play with it.
Sometimes I lose all my loots I found at that moment the game crushes.
Actually I play with version v2.6, on Windows 10. Today I started to play with the game and once the game started some seconds later it crushed again and it is very annoying.
Click to expand...
I had the same issue (also with some other games, not all of them) but then I updated my motherboard BIOS to the latest version and now I can play any game without issues. Just throwing the idea at you in case it helps.
 
Wesinator42 said:
I think I have it fixed. My D drive is from my old computer. I uninstalled it on Steam and reinstalled it on my C: drive. The mods I had installed I don't care about. it seems to work . Thanks for the help.
Click to expand...
Thanks for letting me know that you were able to get it fixed and what your solution was, glad to know you got it to work again! Don't hesitate to reach out to support directly if you ever need help again in the future.

And thanks to @LittleNightma and @Jost Amman for your insights and troubleshooting here!
 
ok what do i do when i search both my drives and can't find anything for C:\Users\username\AppData\Roaming\7DaysToDie\logs ( i did put my steam username into search)
Post automatically merged:

LittleNightma said:
Can you provide your latest log file? That can help trying to figure out your problem. Also, did you ever use Vortex?
Click to expand...
yup, i did, when 3.0 dropped i deleted all mods to prep for fresh run, when i boot up 7dtd i think its looking for old mods
 
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