Windows 7DTD Player Support

[Hank7DTD]

Hey Survivors,

I'm Hank, a part of Player Support for 7DTD.

I'm creating this tread to share that our Player Support team is here to help with your game, on any platforms.

While we are more than happy to see your posts here, we recently launched a Help Center for 7DTD where you can get personalized 1 on 1 support.

You can reach out to us here: https://7-days-to-die.zendesk.com/hc/en-us/requests/new

 

[LittleNightma]

Thank you, Hank!

 

[DaddyD]

Hi, from the beginning I started to play 7DTD I'm facing with the problem that the game crushes allmost every time I play with it.
Sometimes I lose all my loots I found at that moment the game crushes.
Actually I play with version v2.6, on Windows 10. Today I started to play with the game and once the game started some seconds later it crushed again and it is very annoying.

 

[Hank7DTD]

Hi @DaddyD

I'm sorry this keeps happening when you are trying to play.

If you haven't already, reach out to support at https://7-days-to-die.zendesk.com/hc/en-us/requests/new and we will do our best to help figure out the problem.

If you have already know that we will get back to you as quick as possible and work with you there to try to help, thanks!

 

[rjusten]

Hey Survivors,

I'm Hank, a part of Player Support for 7DTD.

I'm creating this tread to share that our Player Support team is here to help with your game, on any platforms.

While we are more than happy to see your posts here, we recently launched a Help Center for 7DTD where you can get personalized 1 on 1 support.

You can reach out to us here: https://7-days-to-die.zendesk.com/hc/en-us/requests/new

Hello Hank,

I submitted a help center request on 6/24 and have heard nothing, how long should I be waiting?

 

[Hank7DTD]

Hello Hank,

I submitted a help center request on 6/24 and have heard nothing, how long should I be waiting?

Hi,

Since you have submitted a request, don't worry we will be helping you as soon as possible, it shouldn't be too long but we are going based on when a request came in.

We will do our best to get to your request as quickly as we can to help you.

 

[Wesinator42]

Tried 3.0 ( stable and test) can not craft anything. When I open the craft window. Nothing is there.

 

[Hank7DTD]

Tried 3.0 ( stable and test) can not craft anything. When I open the craft window. Nothing is there.

Hi,

Thanks for sharing about your issue.

If you haven't already, please reach out to us here https://7-days-to-die.zendesk.com/hc/en-us/requests/new

And please if possible provide your logs.

We will help you as quickly as possible.

 

[Wesinator42]

Log file and screen shot of crafting window. Thanks for your help.

 

[LittleNightma]

Log file and screen shot of crafting window. Thanks for your help.

According to your log you have mods installed and some of them are throwing errors, most likely because they are outdated. I would either remove them or update them before booting up a new world.

They are located here: D:/Program Files (x86)/Steam/steamapps/common/7 Days To Die/7DaysToDie_Data/../Mods

 

[Jost Amman]

Hi, from the beginning I started to play 7DTD I'm facing with the problem that the game crushes allmost every time I play with it.
Sometimes I lose all my loots I found at that moment the game crushes.
Actually I play with version v2.6, on Windows 10. Today I started to play with the game and once the game started some seconds later it crushed again and it is very annoying.

I had the same issue (also with some other games, not all of them) but then I updated my motherboard BIOS to the latest version and now I can play any game without issues. Just throwing the idea at you in case it helps.

 

[Wesinator42]

I think I have it fixed. My D drive is from my old computer. I uninstalled it on Steam and reinstalled it on my C: drive. The mods I had installed I don't care about. it seems to work . Thanks for the help.