Game frozen and them crashed to windows

Kunish

Kunish

New member
Hello,

First of all english isn´t my first language, sorry in advance.

The problem is the game frozen and then crashed, and windows gave me the option to close or await, sometimes I can play 10-15 minutes other times a few seconds, I already tried verify archives, start a new game, install the game again...

It´s a new installation of windows with a new motherboard(x570) and a new processor(3700x), the odd part is that I also tried my old savegame from experimental that I played with my old computer configuration and played from an hour and the game doesn´t crash.

I left the last output log attach, thanks and advance, any help will be appreciate.

View attachment output_log__2020-09-09__18-21-36.txt

 
Save is corrupted due to the crash. Sticky Support FAQ thread has some tips on how you might recover that, but it's most likely lost.

You might want to check on some of the other bits of the Sticky, like excluding your client from security software. With that hardware, you shouldn't be having issues achieving stable gameplay.

 
Thanks for the answer, this savegame is not important, the problem is that this it´s the third new savegame that I tried to start and this problem repeat every time, I only have security from windows, I´ll try to exclude the *.exe and the directory from microsoft defender, I´ll post later if I have a problem with this new savegame later.

 
Failed loading world headers again. That doesn't appear to be a new save, or this is the log from after the save crashed.

Follow the instructions in the yellow bar at the top to wipe all saved data. This will remove all existing saves, so if you might want to keep anything, back it up first.

 
Last edited by a moderator:
It´s a new installation of windows 10, I left windows handle that, I upload a pic.

Tomorrow I´ll try in 1080 in the second monitor, I have to go to work in a while, thanks for your help.

pagefile.jpg

 
25600 sounds a bit big, click Configure (Cambiar) and make sure the very first option on top of that box is checked.

 
SylenThunder said:
Make certain that you install the GPU driver from Nvidia. Don't ever rely on Windows drivers.
Click to expand...
Yes, the driver was from amd.com, I will try now to play at 1080p

amd.jpg

 
Uff, I played from around an hour and them the game crashed again, I set the game in the menu at 1080, when the new game started the game was at 3440*1440 automatically, but then I changed again. Before started the new game I erased the game data, just in case, I attach the output.

I see in amd.com that yesterday they released an optional driver (Adrenalin 2020 Edition 20.8.3 Optional), maybe later I´ll try with it.

View attachment output_log__2020-09-10__19-18-34.txt

 
Honestly, I'm a bit at a loss for that one. You're not bottle necking anywhere that's for sure, and I don't think heat would cause a crash like that (your system is way stronger than mine and I've never crashed). May be worth putting the crash dump up (it tells you where it is at the bottom of the output log). Also, try closing all non-vital to Windows background services/programs, perhaps something is interfering. 

 
Jugginator said:
Honestly, I'm a bit at a loss for that one. You're not bottle necking anywhere that's for sure, and I don't think heat would cause a crash like that (your system is way stronger than mine and I've never crashed). May be worth putting the crash dump up (it tells you where it is at the bottom of the output log). Also, try closing all non-vital to Windows background services/programs, perhaps something is interfering. 
Click to expand...
I monitorized the computer while playing and nothing wrong there, the directory of the crash dump unfortunately not exist, It seems the game is unable to create the file after the crash, the odd part is that with my oldsavegame from experimental I played from about three hours and no problems, even did a tier5 mission on Dishong tower and an Horde with 64 enemies and many turrets with electrical stuff and nothing. I´ll have to try closing windows services and see if I have lucky, thanks for the help.

h0tr0d said:
DEP? SmartScreen Defender?
Click to expand...
I didn´t know that Smartscreen D. can interfere with a game, I´ll try it. Thx.

 
Ok, I tried again with both possible solutions and the game crashed again, then I put my old savegame and the game crashed this time too, the last two times that this old savegame didn´t produce a crash was before clean the gamedata. Now I will try with the new driver from AMD and if this not work my only option is another clean installation of windows, It´s strange because the installation is new and I have no problem with any other game and applications, but I have to try everything, 7dtd is my favourite game. I´ll update the thread with the results.

 
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