Game frozen and them crashed to windows

[Kunish]

Update: I have managed that the game not crashed, I disabled the xmp profile in the bios, and after that no problem with the game, them I did several test for the RAM because I supposed that I had a problem with it, but every test was OK, I even test the RAM with memtest, 6.5 hours, and zero problems, I don´t know the cause of the crashes, the profile that I had was one that left my RAM at 3000 and CL15, I have to try with the other profile, 3200 and CL16 and see if this profile also crashes.

 

[Jugginator]

Sweet!!! I'm glad to hear you've progressed, I was wondering how you were going with it. Disabling the xmp profile leading to better results almost makes me feel there are minor faults on your motherboard that aren't glaringly obvious but cause instability with heavy read/write load under the xmp profile... yeah?

I know when messing with my timings on my ram (Ryzen cpu) and also increasing my OC very slightly more (separate times) I would be fine in stress test, fine in 7 Days and crash 3/4th of the way through in Cinebench (or, fine in stress test, fine in Cinebench, and crash in 7 Days after 20 mins). So, I leave my settings on my best stable setting now. But XMP works fine.

Maybe your motherboard is overheating?

 

[SylenThunder]

Sweet!!! I'm glad to hear you've progressed, I was wondering how you were going with it. Disabling the xmp profile leading to better results almost makes me feel there are minor faults on your motherboard that aren't glaringly obvious but cause instability with heavy read/write load under the xmp profile... yeah?

I know when messing with my timings on my ram (Ryzen cpu) and also increasing my OC very slightly more (separate times) I would be fine in stress test, fine in 7 Days and crash 3/4th of the way through in Cinebench (or, fine in stress test, fine in Cinebench, and crash in 7 Days after 20 mins). So, I leave my settings on my best stable setting now. But XMP works fine.

Maybe your motherboard is overheating?

Yeah, I kind of agree with this. Typically the fix in regards to memory timings is to set the XMP profile, because it runs underclocked/unstable without that set. 

 

[Kunish]

Sweet!!! I'm glad to hear you've progressed, I was wondering how you were going with it. Disabling the xmp profile leading to better results almost makes me feel there are minor faults on your motherboard that aren't glaringly obvious but cause instability with heavy read/write load under the xmp profile... yeah?

I know when messing with my timings on my ram (Ryzen cpu) and also increasing my OC very slightly more (separate times) I would be fine in stress test, fine in 7 Days and crash 3/4th of the way through in Cinebench (or, fine in stress test, fine in Cinebench, and crash in 7 Days after 20 mins). So, I leave my settings on my best stable setting now. But XMP works fine.

Maybe your motherboard is overheating?

Thanks,

I didn´t see anything strange in the maximun temperatures when the crashes happened, my motherboard is an Aorus x570 ultra that have a generous heatsink https://www.gigabyte.com/us/Motherboard/X570-AORUS-ULTRA-rev-11-12#kf , I have also a ryzen (3700x) and the crashed happened in default and also crashed with an underclock at 3900mhz and 1.175 volt, I have to try the xmp at 3200 and see what happen, in any case without the xmp I´m only lose about 5fps and at least I can play

 

[Kunish]

Ok, huge surprise, the game appears to be stable with the other xmp profile, 3200 cl16, the profile that gave me all the problems left the RAM at 3000 cl15, It seems that put the RAM at cl15 cause some kind of problem with this game, at least with my configuration, I hope that this help another one that have a similar problem, thanks to all, if I have some future problem relate to this I´ll update again.

Btw, my RAM is this: Kingston HyperX Fury Black 16GB DDR4 3200Mhz PC-25600 CL16

 

[meganoth]

Thanks,

I didn´t see anything strange in the maximun temperatures when the crashes happened, my motherboard is an Aorus x570 ultra that have a generous heatsink https://www.gigabyte.com/us/Motherboard/X570-AORUS-ULTRA-rev-11-12#kf , I have also a ryzen (3700x) and the crashed happened in default and also crashed with an underclock at 3900mhz and 1.175 volt, I have to try the xmp at 3200 and see what happen, in any case without the xmp I´m only lose about 5fps and at least I can play

XMP profiles only have a small impact on heat. What they change is the timing of how the RAM is accessed.

When an XMP profile gets one of its timing intervalls too close to a limit, it can result in some reads or writes to or from RAM not succeeding and simply producing garbage.

It would mean the machine is still operational, but either because of random fluctuations of timings or because in a specific situations one of the signals arrives minimally later the machine reads or writes garbage and the machine crashes.

This also means it could be the slowest profile that has a problem and the fastest being the best (although in general the fastest profile should have the smallest safety margins)

 

[Jugginator]

Ok, huge surprise, the game appears to be stable with the other xmp profile, 3200 cl16, the profile that gave me all the problems left the RAM at 3000 cl15, It seems that put the RAM at cl15 cause some kind of problem with this game, at least with my configuration, I hope that this help another one that have a similar problem, thanks to all, if I have some future problem relate to this I´ll update again.

Btw, my RAM is this: Kingston HyperX Fury Black 16GB DDR4 3200Mhz PC-25600 CL16

Super happy to hear you can finally play the game again, good work sticking with it!! Yeah, bad timings/clock on ram can cause a lot of instability. 7 Days definitely will show you those issues LOL.

Two days ago I did several stress test(occt)and everything was ok.

In my recent try, with the new drivers, I played from about an hour and the game didn´t crash, but I had to left the game from a very strange bug, I couln´t move the player with the mouse, I imagine that this bug is not related with the crashes, I try load the game several times but the bug reproduce in a few seconds. Tomorrow I´l try something, thanks again. I left a video of the bug: https://streamable.com/ti18pt

Now that bug if you see it again let us know too. Very weird one.