HappyCamper
New member
People on Reddit reporting the same issue:
Xbox X -- "continue game" is greyed out and cannot be clicked on to load and play.
- Thread starter Jeff Sapp
- Start date
HappyCamper
New member
Nope, no option to restore from archive. Not sure what that dude refers to.
Crater Creator
Community Moderator
The instructions for reporting bugs are thorough and precise for good reason. A bug can only be fixed if it can be reproduced. QA must be able to replicate the exact conditions that cause the bug. Otherwise it may look fixed when tested, when in reality there’s some other variable, different from what you have on your end, which is just masking the problem.
The game has changed by leaps and bounds since the legacy console edition, released in 2016 on an earlier generation of consoles. One shouldn't assume the same symptom - a saved game that can’t be continued - is the result of the same underlying problem.
Simple as this.... And this problem is a huge issue right now due to no one's fault except the developers.... Do some investigation and you will see.... Console users did nothing more than turn the console on. Start 7 days to die.... Was then prompted to read and accept the EULA.... After accepting players went to " continue game" and this was not available.... Only New game was available.... Of course this was after the infamous update of making chickens, vultures and rabbits look better..... YIPPEE! So the world that I had over 200 days on is now not available but its great the chickens, vultures and rabbits look more realistic.... Loosing saves has been an epidemic with this game since it's existence and you know that....You don't have to be a programmer to understand what happened..... So in summary, this is what you can do to re-create the issue the dev's created....
Console users did nothing more than turn the console on. Start 7 days to die.... Was then prompted to read and accept the EULA.... After accepting players went to " continue game" and this was not available.... Only New game was available.... Don't hesitate to contact me if you need assistance with the dev's created problem..
Console users did nothing more than turn the console on. Start 7 days to die.... Was then prompted to read and accept the EULA.... After accepting players went to " continue game" and this was not available.... Only New game was available.... Don't hesitate to contact me if you need assistance with the dev's created problem..
Same here.
HappyCamper
New member
The bug is there, I’ve pointed out to several reports. I have no idea how to reproduce this since I have no control on updating game version on my console. You have to rollback and apply the 1.2 (b27) to be able to reproduce. The pattern is simple, if you had your game prior to 1.2 (b27), then after the update, and after you forced to accept EULA, your game is not available anymore under Continue menu. Simple as that. The saved game is still visible in the saved data, but not recoverable. I’ve submitted a support ticket with screenshots, feel free to reach out directly.
HappyCamper
New member
I agree with you, expecting the customer to fill up a lot of details to submit a bug is unrealistic. First of all, not all customers are technically savvy. Second, console experience is different than PC, you can’t anticipate a console user to be able to gather so many details. Lastly, about replicating the bug, that’s what unit testing for.
BTW, another user on Reddit reported the same issue. The bug is there, the question is when it will be fixed. Loosing hundreds of days of gameplay is very discouraging.
The console version of 7 days is the equivalent to being " the red-headed stepchild".... And it will never change. It probably would of been in their best interest to not move forward with the console update and stick to P.C. I have read where it was said that the Fun Pimps were not all that familiar with the development of games for consoles. Looks like that is true. There should be a way to go back to the prior version and to not opt in for the update until everything has been fixed, tested, and retested. There is no way that the issue isn't related to the update and the EULA signing (1 or the other or both) and the fact that this wasn't tested prior to roll out is beyond comprehension. I have never understood why I couldn't do a manual save and backup so when stuff like this happens I could just go back to the last backup save and not loose everything and not have to get the developers involved. Getting any communication, let alone action from anyone is extremely difficult and equally frustrating. Please let me know if you hear anything from anyone and I will do the same for you.
HappyCamper
New member
Good morning. It is my understanding that you are the person that will assist with the issue of losing game saves due to the recent update and EULA signing. Can I get an update on this? I look forward to your timely communication. Sincerely, Jeff
I don't see anybody saying there is no bug. Nobody here seems to dispute your case.
Secondly, if this bug did kill everyones game when updating and signing the EULA then it would show very bad QA on this game. And also nobody would need more information. TFP just could take a console, update and immediately recreate the bug. Easy and straightforward.
So, did everyone experience the same? I don't know. But in that case I would have expected a lot more console users to come here and complain. And the question from Jugginator seems to suggest that QA actually does have problems recreating the bug (or had, maybe they solved this eventually)
Bugs that survive basic bug hunting show up only under specific circumstances (that is the reason why they get overlooked). And usually knowing those specific circumstances is 80% of finding the bug. Without it bug finding is like searching a needle in a haystack. Takes a lot more time and often is a failure!
So actually, no matter if it is easy or difficult, providing as much information as possible is in your own interest. Even if you can't do that, then you can at least hope that maybe someone else who is experiencing the bug is tech savvy and finds more to report. And whatever information you provide, maybe some detail shows up in every report and a developer gets a hint.
Unit testing? Perfect unit testing would find all bugs. No complex program existing today has perfect unit testing, not even close.
HappyCamper
New member
Are you defending developers here? I paid money for the game, of both console and Steam versions, I'm expecting good gaming experience in return. Five month of my game experience disappeared, almost 200 days in, all my effort is gone. I'm entitled to @%$# about it and demand a fix.
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I am saying that their query for information is a sensible query and in your interest. Bug-finding and fixing is not as easy and automatic as you seem to think. And that in this case the bug seems not to have happened to everyone, so it was a) possible to not getting noticed in development and b) may not be trivial to find and replicate.
About the rest I didn't say anything.
HappyCamper
New member
Please tell me how console user can gather all this information?
Unrealistic expectations. The common theme for all people who reported this issue is that it happened right after 1.2 (b27) rollout after EULA was forced to us to accept.
HappyCamper
New member
@Jeff Sapp, question for you. Did you played with pre-defined character, or created your own in 1.1? I'm kinda curious if that 1.2 update wiped custom character and hence made the existing game unavailable to play.
I agree, that page is useless. The bug report page for PC wasn't adapted to console so the suggestions are simply not applicable. This is actually a very valid critical point, they seem to be totally unprepared for bug fixing on consoles. Or maybe it is just how it is done on console? I don't know.
The general principle stands: Giving information, as much as possible, helps finding bugs. And unlike what impression you may be getting from this "list of demands", it isn't there to make you think they are doing you a favor. It is there because players don't know how to report bugs, but if their efforts should not be worthless they should learn how it is done.
In other words, it is not in the interest of players to have their bug report ignored because it was useless
And also Crators remark that this is not the same bug as the one that destroyed saves in the old version, is correct.
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Honestly don't remember. Seems to me that I just scrolled through the list and picked on that I like. but not 100% sure
And we have given as much detail as we know.
1. Turn on console.
2. Paddle to the 7 days game and clicked it.
3. Game proceeded to load.
4. Before we could get to the load game screen, were were prompted to sign the EULA before moving forward.
5. Agreed to EULA
6. Went to load current game and it greyed out and could not click on it. Could only start a new game.
Honestly don't know what else to add. Time of day? Outside Temp? The last time using the restroom?
Doesn't it make more sense to for someone who is "working" on the issue to simply reach out to 1 or 2 of the customers who are having this issue by means of a quick scheduled phone call so all details and questions that the responsible party has are addressed in this 5-15 minute call rather than taking DAYS of back and forth messaging??