Trying to help a player.

[Pringlz46290]

Hello readers,

I'm trying to help a player having issues with randomly getting "kicked" from the server. I rent the server and I have all the logs with the pastebin links. I see a timeout from both logs on the player's account. I see in sever logs:

2019-07-28T17:31:16 55853.730 INF Player Selnath disconnected after 4.6 minutes
2019-07-28T17:31:17 55854.240 INF Player disconnected: EntityID=411, PlayerID='76561198026301513', OwnerID='76561198026301513', PlayerName='Selnath'
2019-07-28T17:31:17 55854.240 INF [EAC] FreeUser: EntityID=411, PlayerID='76561198026301513', OwnerID='76561198026301513', PlayerName='Selnath'
2019-07-28T17:31:17 55854.240 INF [EAC] Log: [EAC Server]  [info] [unregisterClient] Client: 0000000000000017 PlayerGUID: 76561198026301513
2019-07-28T17:31:17 55854.241 INF GMSG: Player 'Selnath' left the game

I see in the player's log:

2019-07-28T19:23:41 1323.002 INF NET: LiteNetLib: Connection closed: Timeout
2019-07-28T19:23:41 1323.002 INF [NET] DisconnectedFromServer: Timeout
2019-07-28T19:23:41 1323.005 INF [EAC] Disconnected from game server

I've had no other players say anything about having a similar issue. The player states "... nothing, just freezes for a few seconds then back to main menu." They've verified, reinstalled, and added to AVG exceptions folder. They've played on one other server with no issue for 20 min and stated they've been able to play this long on my server "... once in awhile I can make it that long." They've never played the game on single player. They've lowered settings.

Their system specs:

OS – win 7 64 bit (6.1 build 7601)

GPU – GTX780 4gb

CPU - I7 4770k @ 3.50Ghz

Ram – 8gb

The server has 18 slots, recently had 2 – 6 players at a time. We play PVE and mostly play close together. I have made some small xml changes, some through the modlets, a bit through server host interface, a lttle directly. Ram use sits right around 50-60%. and cpu < 10%. The server resets daily. I've seen some stuff about disabling

I'm iffy about posting full server logs, and if I do I'd like to do it in Bug Reports, appropriately, but wasn't sure I needed to take it that far. If you great people have any suggestions on fixes or things to change, I appreciate any help.

 

[SylenThunder]

Disable LiteNetLib in your server's network protocols. Will resolve the issue 98% of the time.

Also be aware that more than 8 players is not supported.

 

[Pichii]

Hello readers,
I'm trying to help a player having issues with randomly getting "kicked" from the server. I rent the server and I have all the logs with the pastebin links. I see a timeout from both logs on the player's account. I see in sever logs:

2019-07-28T17:31:16 55853.730 INF Player Selnath disconnected after 4.6 minutes
2019-07-28T17:31:17 55854.240 INF Player disconnected: EntityID=411, PlayerID='76561198026301513', OwnerID='76561198026301513', PlayerName='Selnath'
2019-07-28T17:31:17 55854.240 INF [EAC] FreeUser: EntityID=411, PlayerID='76561198026301513', OwnerID='76561198026301513', PlayerName='Selnath'
2019-07-28T17:31:17 55854.240 INF [EAC] Log: [EAC Server]  [info] [unregisterClient] Client: 0000000000000017 PlayerGUID: 76561198026301513
2019-07-28T17:31:17 55854.241 INF GMSG: Player 'Selnath' left the game

I see in the player's log:

2019-07-28T19:23:41 1323.002 INF NET: LiteNetLib: Connection closed: Timeout
2019-07-28T19:23:41 1323.002 INF [NET] DisconnectedFromServer: Timeout
2019-07-28T19:23:41 1323.005 INF [EAC] Disconnected from game server

I've had no other players say anything about having a similar issue. The player states "... nothing, just freezes for a few seconds then back to main menu." They've verified, reinstalled, and added to AVG exceptions folder. They've played on one other server with no issue for 20 min and stated they've been able to play this long on my server "... once in awhile I can make it that long." They've never played the game on single player. They've lowered settings.

Their system specs:

OS – win 7 64 bit (6.1 build 7601)

GPU – GTX780 4gb

CPU - I7 4770k @ 3.50Ghz

Ram – 8gb

The server has 18 slots, recently had 2 – 6 players at a time. We play PVE and mostly play close together. I have made some small xml changes, some through the modlets, a bit through server host interface, a lttle directly. Ram use sits right around 50-60%. and cpu < 10%. The server resets daily. I've seen some stuff about disabling

I'm iffy about posting full server logs, and if I do I'd like to do it in Bug Reports, appropriately, but wasn't sure I needed to take it that far. If you great people have any suggestions on fixes or things to change, I appreciate any help.

Servers also allow for higher timers before they default close connection.

Players who have low hardware but try to connect to the 10,000x10,000 pixil maps tend to timeout before they can finish loading from the server and as such, you must double the normal time the server has before timeout occurs.

Ofc, other posts above also answered the question well with disabling lithub

 

[SylenThunder]

Servers also allow for higher timers before they default close connection.Players who have low hardware but try to connect to the 10,000x10,000 pixil maps tend to timeout before they can finish loading from the server and as such, you must double the normal time the server has before timeout occurs.

Ofc, other posts above also answered the question well with disabling lithub

Actually the reason the players with low hardware have an issue downloading large maps is because they run out of RAM to process the map load.

 

[Pichii]

Actually the reason the players with low hardware have an issue downloading large maps is because they run out of RAM to process the map load.

Huh. Ive managed to workaround this a bit by making the timeout longer. Maybe just similar symptoms, differnt problem? xD