Bubbahotetp
New member
Again, the problems are the customer's, I keep seeing that over and over. I'm sorry, but in real life (which this is) people judge for other people's actions, not for their intentions. I can't go rob a bank and cost 10 people their job and traumatize three dozen customers and when I get caught with my pants down say: "Yeah, but I was going to give the money to a hundred homeless who would have had a super life after this!". That's not how this works.
You get judged for what you are actually doing! So there is no "Hold on! Wait! This was just a test!" if you mess up! TFP have made the choice to release a17x in this state and now they are paying for it! It's not the customers' fault that the game is in this state! I am pretty sure that the release of the stable was planned to be somewhere close enough for christmas sales for obvious reasons, thus the x being dropped about a month in advance of that. Why is it then the customers' fault that the game came in an as horrible state as it is, if it was TFP's decision, before they were anywhere ready with the new engine? Cool that they have good intentions, but then I actually also want to hear them say it themselves!* I don't wanna hear that word of mouth. If they want to say something important then I'm waiting for an official commentary that was totally okay to use before 17x - via Youtube!
IF they didn't want this kind of reaction, if they expected all of their customers to be acting like mature grown ups and be always aware of TFPs secret intended plans then they are expecting as much as every man being supposed to read the mind and wishes of every woman they ever were with. They have to make the effort to come speak to me through their established official channels! It's not *my* responsibility to be sifting through the entire forum to find snipets of comments or rumors here and there.
*THIS is a problem in communication. It's a huge problem!
What moderator is saying what for what reason and representing what part of the business or himself is muddled as heck!
Let me ask this Mr or Mrs SilenThunder, Community Moderator:
1) Is what you are saying representing the official statements of the developers?
2) Is it what you *think* represents the statements the developers?
3) Is this your own, personal opinion?
(This is a rethorical question btw, I don't need the answer - YOU need to know that answer!)
Who as a customer am I speaking to here? In my post I assume you are representing the company heads. If that's true, does that mean you're going to somehow convey the messages you're getting here or are you here in a capacity to buffer and filter out people's opinions according to some formula that is unknown to the customers/supporters?
IF you mods insinst on joining into the discussions, I think the very least would be not for you guys to always expect that everybody knows you by now and knows exactly how you mean things (because that would be making the exact same mistake again as I've already pointed out); and to make sure to distinguish by some clear pointers when something is your personal opinion, or if you are representing someone else in your response somehow.
Something to keep in mind here: Customer service.
You know what customers do that don't like the product a company specialises in? They go somewhere else. Since this game is in EA there is already proof that this game is not somebodies hobby. It's a product! So, thank the customers that they are here! That they are putting up with the inconveniences, tell them that their points are duely noted and that the devs will try to do their best to fix the problem! Tell them they are welcome back if they have any further thoughts or complaints on the product.
'Damn it! It's 101 Customer service! This is base level stuff!
This is way TMI for my liking but here you go: You have no idea how much customers have made me cry because they were so incredibly mean and spiteful, and I kept it on point in my responses**, apologized, stood up for their beating and you know what - when they were done they stayed! Because they appreciated that I took them seriously, and that's worth a lot! I get called a proffessional after that - because I stand up for the mistakes I make in my line of work - even if it's the customer who messed things up! That's how this works!
You know what? I have to cut you mods some serious slack though! One thing would definitely change the atmosphere on this forum and that's as clear as day and super simple: if you guys would get paid for what you do! Seriously! You should get some money out of this! Because right now you're having no higher status than a fan who is defending his hobby. That's not how things should be. You should get money out of this because you're actually doing a job here! Then you wouldn't have to rely on your personal feelings for the product to moderate this forum. You could relax in the knowledge that money in the bank is appreciation. Right now you're almost slaving over this and you're taking a lot of crap from us plebs. You can imagine how I'd almost want to spin this further in your defense, but that'd not necessarily be good for anybody. Some things don't need to be said.
** And to any fanboi or fangurl out there who hates me because I've kicked his or her shin in the past and wants to tell me that's how I should act on this forum - you can KMA. This is not my forum, not my company, not my product. I am a customer on here, just like you, and I can express my opinions and dislike just like any other disgruntled customer. Me even being here is because I care - a sign of loyalty that you wouldn't even come close to understand - and I'm speaking out about what I think and nothing will stop me (and I don't think that my opinion is a bannable offense. If it was, I'd revise all the hope I still have for this company). This is what I payed for, with my own money! This is Early Acces sukkers! And my opinion on what I'm getting is thus part of that deal!
Last edited by a moderator:
).