XBOX Not Allowed to play on my console anymore

[SlimReaper]

So I played about 2-3 days ago and now I login to my Xbox and it says I no longer own the game. I know I purchase the new version and I had my xbox set to my home xbox and it still didn't fix the issue. Any ideas??

Post automatically merged: Jan 3, 2026

Update: I uninstalled it and it says I never owned it to begin with, I never game shared with anyone to get it either bc none of my friends played it. It is now saying I have to purcahse it again which I am not sure if I will do considering its $48.

 

[meganoth]

If you bought a car, say a Ford, from a car dealer and something went wrong with the deal, you have to go to the car dealer, not to Ford.

Similarily, if something with your purchase of this game you bought from the Microsoft store is going wrong, contact the store you bought it from.

Also the store should have sent you some confirmation for your purchase of the game by email (if the xbox store is similar to other stores). It would help, if prior to contacting the store you have looked that up to provide some more information, like transaction numbers, dates of purchase.