Troubled Soul - I merged your two most recent threads to keep information together. This is to both help me keep track, but also beneficial if the team wish to look at the thread they can see all info on your experiences together. Please feel free to continue to reply to this thread.
I am sorry the MD5 error has hit your save again and that you have felt that you were not responded to, while it is not initially clear at the top of the thread there is a drop down menu called "Thread Tools" where you can subscribe to the thread which I believe sends you and email if you get a response as by default you only get emails for Private Messages.
With regards to you question about a support page: all support for the console version is run from this section of the forums. Similar to how the Bug Reports section in the PC area is also the main hub of support and troubleshooting (support tickets are mainly for missing Game keys and forum account issues etc), this is a decision made by The Fun Pimps, and subsequently the Console team upon release to do the same to keep the community together. By doing it this way, players can see if other players have experienced the same thing and potentially find preexisting answers or even add and offer assistance to other players while they wait for someone to respond to them.
All information given to us by players is valuable and greatly appreciated. The MD5 error started with a large number of triggers and while the team found a lot of them and released fixes, a lot were also found thanks to the information provided by players who had also experienced them and reported their experience. While the triggers have no greatly reduced and the team are working on the remaining ones, any information that players wish to provide can potentially reveal something that had not been seen. The game is so diverse and there are so many options there may be combinations of ways players play or set up games that the team have not tried yet.
Unfortunately, some issues take longer than others to fix than others, however with the announcement last week that the team is upgrading the game engine to Unity 2017 it is hoped that this help fix more persistent bugs in game.
https://7daystodie.com/forums/showthread.php?84520-06-06-Message-from-the-Team
Similarly, all information given about other issues can also help. I also do my best to help players inbetween the fixes, but I require more detailed information about each issue both to address it with the player and also to pass that info onto the team in case it is an issue not yet seen by them. This is why I ask players to use the guide provided to give as much information as possible:
https://7daystodie.com/forums/showthread.php?47268-IMPORTANT-Please-read-BEFORE-posting
I do however understand you frustration with the bugs that are still in the game. I do not have access to player accounts or payment details here. If you wish to seek a refund you need to do so via the retailer that sold you the game. If this is the XB1 store I believe you need to sign into your Microsoft account on PC or Mobile and go to "Accounts and Billing" then "Order History". Otherwise contacting their support team directly via the same site is your best bet.
If you have any further questions I will do my best to answer them.
Ignoringmywife1 - thank you for providing suggestions, I know you had mentioned water issues on your map before, the digging issue is also interesting and definitely worth suggesting to players.
MikiCZ70 - I have responded to your issues in the thread you started. If you have any further questions please post them there.
