They are genuine in trying to find solutions to problems people seem to have. Whether you like or dislike jars I think it's reassuring and nice to see the interaction between the players and developers.
Should they do this with all criticisms? No. I don't think everything demands attention. But it's nice to see them looking at all options when there is enough outreach whether they make changes or not.
I know there are some along you who think they shouldn't be doing this but I disagree. I think any game that doesn't listen to the fans is doomed to die in an echo chamber of their own affirmations. There are plenty of games, movies, etc to support that train of thought as well including Dead by Daylight, Star Wars Battlefront and even with new titles that added features requested in the first game from players like with mounts in Grounded 2.
Foe those who think they aren't listening. How many points on a map do you need to see that they are genuine in their concerns. Stop your crying and offer constructive and positive feedback for things you wish to see.