Crashing every other night with new PC

U

ungkor

Refugee
Version
2.2
Platform
Windows
I bought a new alienware pc (I know, stupidly $$$ for the value), but it has been going to a 'blue screen' every few days of playing 7d2d. This is the only game that blue screens. Can I increase the verbosity of the 7d2d logs, or do anything to prep for the next crash, in order to give this community information they might need to help me solve it?

I've upgraded every driver I know to do, including firmware. I didn't see a sticky on this forum about what logs/data people need to see. I may be blind:) Let me know what I need to give you all to help me.

Windows 11 pro.
 
Reproduction Steps
Play 7d2d for a couple days. Blue screen with windows 11 pro on a brand new alienware computer. No others games have issues.
Link to Logs
https://justpaste.it/8afgk
Link to Screenshot/Video
https://imsorry.ididntakeascreenshotbutyouknowwhatawindowsbluescreenloookslike.com
Windows can be configured to write a memory dump on blue screen, and ppl can take a look at it.
You can ask chatgpt for details
"how to configure windows to write a full memory dump on bluescreen"
"how to check memory dump to determine what cause the blue screen?"
 
OK, thank you. I'll record a memory dump the next time this happens. In the meantime, do any of you smart folks have a suggestion?
 
Sometimes happened to me the same thing with the same OS.
I tried everything in the book to fix my PC, but then someone suggested to verify the Steam Cache several times.

It worked ok since.
 
Sounds harsh.

The log is returning this:

Direct3D: detected that using refresh rate causes time drift. Will stop trusting refresh rate until the game window is moved.
Direct3D: detected that vsync is broken (it does not limit frame rate properly). Delta time will now be calculated using cpu-side time stampling until the game window is moved.
It'll help to work through that issue for starters. Unity discussions don't hurt to try things out.
 
Yeah time drift/broken vsync is also a sign your GPU or driver is failing. On a new PC, if you're having issues and you've:

  1. Ensured all your drivers are up to date
  2. Ensured your BIOS is up to date
  3. Your GPU isn't loose and secured in its socket
  4. Your Windows is up to date (although this would very rarely cause a GPU issue)
  5. You're not running some "Ultra gaming boost pro" software (usually comes with store bought PCs)
RMA/return the PC. You should not have any issues out of the box like this. A bluescreen and sudden end of a log is a sign the hardware/software failed and Windows killed the game (in case of the crash) or itself (blue screen of death) to prevent OS corruption.

Now, it COULD be overclocks (auto boost, etc.), memory timings (XMP), but if you bought it from a store you shouldn't have this issues out the box. Something isn't right.
 
"You're not running some "Ultra gaming boost pro" software (usually comes with store bought PCs)" I think Alienware probably did install a few software based 'boosters'. I'll try uninstalling anything that isn't a non-standard windows or Nvidia component.

My driver was from July, so I updated it to the latest, which was from Sept 10th.

I also enabled vsync in the driver settings.

So far no blue screens. I'll report back if it happens again. Thank you all.
 
ungkor said:
"You're not running some "Ultra gaming boost pro" software (usually comes with store bought PCs)" I think Alienware probably did install a few software based 'boosters'. I'll try uninstalling anything that isn't a non-standard windows or Nvidia component.

My driver was from July, so I updated it to the latest, which was from Sept 10th.

I also enabled vsync in the driver settings.

So far no blue screens. I'll report back if it happens again. Thank you all.
Click to expand...

Nice! Yeah those companies love to include those, they all call them something ridiculous/different, but none of them actually do anything, if they do they cause issues :/
 
Try to see if the memory you have installed does not exceed what the processor can support; they usually cause blue screen errors if the system is not properly configured.
 
Eduho said:
Try to see if the memory you have installed does not exceed what the processor can support; they usually cause blue screen errors if the system is not properly configured.
Click to expand...
Doubtful that they would make a mistake like that on a pre-build PC.
 
Space4Ace said:
Doubtful that they would make a mistake like that on a pre-build PC.
Click to expand...

Oh you would be surprised, especially with Alienware. I've seen prebuilds with the PSU disconnected, mismatched ram sticks, ram sticks not inserted all the way, CPU coolers not tightened all the way.

P.S. going to move this to Not a Bug, but you're welcome to respond here or make a post in the general game support section if you need more help.
 
Jugginator said:
Oh you would be surprised, especially with Alienware. I've seen prebuilds with the PSU disconnected, mismatched ram sticks, ram sticks not inserted all the way, CPU coolers not tightened all the way.

P.S. going to move this to Not a Bug, but you're welcome to respond here or make a post in the general game support section if you need more help.
Click to expand...
I just remembered, Alienware is owned by Dell... What you wrote makes perfect sense. 😁
 
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