I am enjoying this Alpha so far, way better than 17 but there is a real and tangible issue here. To suggest that they will pull experimentals because of legitimate and valid complaints is the worst PR possible.
You guys went full steam ahead with this streamer weekend and promoted to as many people as possible this release was coming. You welcomed with open arms the praise, the rave reviews and scoffed at the haters, raising a nose to anyone who thought 18 would be met with mixed results. And the Alpha itself is great and many agree.
Experimental used to be much quieter, therefore issues such as this were kept more confined. You're playing with big boys now by using streamers to advertise. You get the same eyes on you as Bethesda and Blizzard. You cant just take your ball and go home because criticism rolls in. Casual gamers are going to leave bad reviews because casual gamers have no knowledge of what experimental or EA is. Just look at all the console posts you get. STILL. Even after answers were given.
And you are saying that QA could be used to catch the issues with FPS behind closed doors over several months? Problem there is people with no QA tag associated with them caught it in.... 10 minutes. And solutions started rolling in a few hours later, or at least solutions that could be investigated. Everyone working together to help fix it, offers of actual help looking at things. THAT is a success to experimental but you guys are so damn focused on publicity and reviews you cant even see that.
Youre ALWAYS going to get troll reviews. Ignore them. Did NO one in QA have any FPS problems? If not it may be time to expand your team with testers who have different types of hardware.