This is a forum, not a chat room. Be patient and people will reply. If you want immediate help, the game has a discord channel and you can likely get a faster response. But here, you just need to post one time and then be patient for a reply.
And, as mentioned, the general support forum will get you more help with a support question than this discussion forum. And a log is absolutely required if you want someone to be able to help you find the problem.