DC from Dedicated private server

Turned off Telnet and Password on the server.

He still got invalid password BUT! also extra issues.

https://pastebin.com/fEibt1GU

2023-07-19T04:52:48 3063.318 WRN [EOS] [LogAnalytics - Warning] EventCache either took too long to flush (1.296 ms) or had a very large payload (0.609 KB, 1 events). Listing events in the payload for investigation:
2023-07-19T04:52:48 3063.318 WRN [EOS] [LogAnalytics - Warning]     EOSSDK.HTTP.Complete,611
2023-07-19T04:52:57 3072.569 INF Loading and creating shader control textures took 11211ms
2023-07-19T04:53:05 3080.573 INF Loading and parsing of generator took 8003ms
2023-07-19T04:53:23 3097.748 WRN [Steam] Tick took exceptionally long: 45 ms

this caught my eye, this is new.

he can also Cannot rejoin the server after the crash.

image.png


 
Last edited by a moderator:
I’ve seen similar lines in other logs that no one has given any suggestions that worked but I will toss out some things. Be sure that on the server and players computers that you have excluded the game folder and saves folder from you antivirus software, including if you use Windows Defender. Before A21, the vast majority of EOS errors resolved once those folders were excluded. Is this the same for A21? I don’t know but it’s worth a try.

On your router, be sure that the correct ports are forwarded: tcp 26900 and udp 26900-26903.

Tfp added a network workaround in the settings. Have your friend select that option for her game. This would be the easiest to try and she can just uncheck it if it doesn’t help.

 
Star69 said:
I’ve seen similar lines in other logs that no one has given any suggestions that worked but I will toss out some things. Be sure that on the server and players computers that you have excluded the game folder and saves folder from you antivirus software, including if you use Windows Defender. Before A21, the vast majority of EOS errors resolved once those folders were excluded. Is this the same for A21? I don’t know but it’s worth a try.

On your router, be sure that the correct ports are forwarded: tcp 26900 and udp 26900-26903.

Tfp added a network workaround in the settings. Have your friend select that option for her game. This would be the easiest to try and she can just uncheck it if it doesn’t help.
Click to expand...
Awesome, thanks for continuation of responding 😃

 
Star69 said:
I’ve seen similar lines in other logs that no one has given any suggestions that worked but I will toss out some things. Be sure that on the server and players computers that you have excluded the game folder and saves folder from you antivirus software, including if you use Windows Defender. Before A21, the vast majority of EOS errors resolved once those folders were excluded. Is this the same for A21? I don’t know but it’s worth a try.

On your router, be sure that the correct ports are forwarded: tcp 26900 and udp 26900-26903.

Tfp added a network workaround in the settings. Have your friend select that option for her game. This would be the easiest to try and she can just uncheck it if it doesn’t help.
Click to expand...
Doesnt work.

its a tad less frequent with no password, but still there, also whitelist doesnt help.

These fixes you put it doesnt help either =(

 
we tried something new and this is what happened.

Gportal - Disconnect very often
Nitrado - No disconnect BUT fell through the ground and became stuck, Admin powers and debug mdoe flying did not work to fix it.

              - Through internet he could not download the RWG map, Switched to Mobile network and it worked.

If it is his provider that doesnt like something about the game, is this something TFP can fix?

 
He could try to narrow it down further by running the  tracert command and see if the issue is truly his isp. Run the command prompt as administrator and type tracert "server ip address" and he replaces server ip address with the actual ip address of the server without quotes. The results will list the latency of each hop from his house to the server. If the latency of the first hop is much greater than the others, the issue is either his router, modem or his isp. If he can borrow another router and rerun the tracert, the results will tell him if it's his router or the isp. If it's the router, he has his answer. If it's the isp, he could call the isp and have them test his connection to see if it is something that they can fix ie. bad wiring, bad modem, etc. In any case, there's nothing that tfp can fix.

 
Star69 said:
He could try to narrow it down further by running the  tracert command and see if the issue is truly his isp. Run the command prompt as administrator and type tracert "server ip address" and he replaces server ip address with the actual ip address of the server without quotes. The results will list the latency of each hop from his house to the server. If the latency of the first hop is much greater than the others, the issue is either his router, modem or his isp. If he can borrow another router and rerun the tracert, the results will tell him if it's his router or the isp. If it's the router, he has his answer. If it's the isp, he could call the isp and have them test his connection to see if it is something that they can fix ie. bad wiring, bad modem, etc. In any case, there's nothing that tfp can fix.
Click to expand...
thx, gonna tell him

 
Star69 said:
He could try to narrow it down further by running the  tracert command and see if the issue is truly his isp. Run the command prompt as administrator and type tracert "server ip address" and he replaces server ip address with the actual ip address of the server without quotes. The results will list the latency of each hop from his house to the server. If the latency of the first hop is much greater than the others, the issue is either his router, modem or his isp. If he can borrow another router and rerun the tracert, the results will tell him if it's his router or the isp. If it's the router, he has his answer. If it's the isp, he could call the isp and have them test his connection to see if it is something that they can fix ie. bad wiring, bad modem, etc. In any case, there's nothing that tfp can fix.
Click to expand...
image.png

Line 12 **the three stars it says Request timed out**
on Line 5, it doesnt give any extra info on the Star.

It seems that the more people is on, the worse the problem is.

Also people are getting stuck on the Map download.

 
Last edited by a moderator:
I am the one having the worst issues with this. I am currently on a call with my isp trying to see what insight they can provide but if there is any value in directly interfacing with me I am here.

 
siku said:
https://pastebin.com/HGvfpEBT  Part 1

https://pastebin.com/ptVx838D  Part 2

This is a server log where people have issues.

the log is also after it transferred the save file from Gportal to Nitrado.

Does anyone see any issues?
Click to expand...


First things... You're renting from Nitrado, and using a 12k world.  Does the level of your sub from them include 24-32GB RAM?  16GB is going to be pretty tight.

I would disable distant rendering in the server config. That will help out with RAM utilization.

I see this error after a player disconnects.

Code: 
2023-07-30T13:22:02 29866.362 ERR Save PlayerData file: The process cannot access the file 'C:\SERVICES\ni822678_1_SHARE\ftproot\sevendaysexperimental\Saves\Old Ziweuro Valley\ZombieMoo\Player\EOS_0002cc0255d94fa2835680d09b1846df.ttp.tmp' because it is being used by another process.
  at System.IO.FileSystem.DeleteFile (System.String fullPath) [0x0001a] in <03bd9b261dff4c2b8b568aca27f561b2>:0 
  at System.IO.File.Delete (System.String path) [0x00014] in <03bd9b261dff4c2b8b568aca27f561b2>:0 
  at SdFile.Delete (System.String path) [0x00011] in <054959adb6ea4346875067fe5397b69b>:0 
  at PlayerDataFile.Save (System.String _dir, System.String _playerName) [0x00072] in <054959adb6ea4346875067fe5397b69b>:0
Not sure why that would happen unless the client and save folders were not properly excluded, or if something external was accessing the file.

I see it happen a few times, and could cause issues with trying to load player data when they are joining.

 
SylenThunder said:
First things... You're renting from Nitrado, and using a 12k world.  Does the level of your sub from them include 24-32GB RAM?  16GB is going to be pretty tight.

I would disable distant rendering in the server config. That will help out with RAM utilization.

I see this error after a player disconnects.

Code: 
2023-07-30T13:22:02 29866.362 ERR Save PlayerData file: The process cannot access the file 'C:\SERVICES\ni822678_1_SHARE\ftproot\sevendaysexperimental\Saves\Old Ziweuro Valley\ZombieMoo\Player\EOS_0002cc0255d94fa2835680d09b1846df.ttp.tmp' because it is being used by another process.
  at System.IO.FileSystem.DeleteFile (System.String fullPath) [0x0001a] in <03bd9b261dff4c2b8b568aca27f561b2>:0 
  at System.IO.File.Delete (System.String path) [0x00014] in <03bd9b261dff4c2b8b568aca27f561b2>:0 
  at SdFile.Delete (System.String path) [0x00011] in <054959adb6ea4346875067fe5397b69b>:0 
  at PlayerDataFile.Save (System.String _dir, System.String _playerName) [0x00072] in <054959adb6ea4346875067fe5397b69b>:0
Not sure why that would happen unless the client and save folders were not properly excluded, or if something external was accessing the file.

I see it happen a few times, and could cause issues with trying to load player data when they are joining.
Click to expand...
this is server config file, SaveGameFolder and UserDataFolder should be same location right?

Do you know how i can fix this error you highlighted?

 

<?xml version="1.0"?>
<ServerSettings>
 <property name="ServerName" value="Gamers Hub" />
 <property name="ServerDescription" value="A 7 Days to Die server" />
 <property name="Region" value="Europe" />
 <property name="Language" value="English" />
 <property name="ServerPort" value="25100" />
 <property name="ServerVisibility" value="2" />
 <property name="ServerDisabledNetworkProtocols" value="SteamNetworking" />
 <property name="ServerMaxPlayerCount" value="10" />
 <property name="ServerReservedSlots" value="0" />
 <property name="ServerReservedSlotsPermission" value="100" />
 <property name="ServerAdminSlots" value="0" />
 <property name="ServerAdminSlotsPermission" value="0" />
 <property name="TelnetEnabled" value="false" />
 <property name="TelnetPort" value="25160" />
 <property name="TelnetFailedLoginLimit" value="10" />
 <property name="TelnetFailedLoginsBlocktime" value="10" />
 <property name="TerminalWindowEnabled" value="true" />
 <property name="AdminFileName" value="serveradmin.xml" />
 <property name="EACEnabled" value="false" />
 <property name="HideCommandExecutionLog" value="0" />
 <property name="MaxUncoveredMapChunksPerPlayer" value="131072" />
 <property name="PersistentPlayerProfiles" value="false" />
 <property name="GameWorld" value="RWG" />
 <property name="WorldGenSeed" value="woolie" />
 <property name="WorldGenSize" value="12288" />
 <property name="GameName" value="ZombieMoo" />
 <property name="GameMode" value="GameModeSurvival" />
 <property name="GameDifficulty" value="3" />
 <property name="BlockDamagePlayer" value="100" />
 <property name="BlockDamageAI" value="100" />
 <property name="BlockDamageAIBM" value="100" />
 <property name="XPMultiplier" value="100" />
 <property name="PlayerSafeZoneLevel" value="5" />
 <property name="PlayerSafeZoneHours" value="5" />
 <property name="BuildCreate" value="false" />
 <property name="DayNightLength" value="60" />
 <property name="DayLightLength" value="18" />
 <property name="DropOnDeath" value="3" />
 <property name="DropOnQuit" value="0" />
 <property name="BedrollDeadZoneSize" value="15" />
 <property name="MaxSpawnedZombies" value="64" />
 <property name="MaxSpawnedAnimals" value="50" />
 <property name="EnemySpawnMode" value="true" />
 <property name="EnemyDifficulty" value="0" />
 <property name="ZombieFeralSense" value="0" />
 <property name="ZombieMove" value="0" />
 <property name="ZombieMoveNight" value="2" />
 <property name="ZombieFeralMove" value="3" />
 <property name="ZombieBMMove" value="3" />
 <property name="BloodMoonFrequency" value="20" />
 <property name="BloodMoonRange" value="0" />
 <property name="BloodMoonWarning" value="4" />
 <property name="BloodMoonEnemyCount" value="8" />
 <property name="LootAbundance" value="100" />
 <property name="LootRespawnDays" value="7" />
 <property name="AirDropFrequency" value="72" />
 <property name="AirDropMarker" value="false" />
 <property name="PartySharedKillRange" value="100" />
 <property name="PlayerKillingMode" value="2" />
 <property name="LandClaimCount" value="3" />
 <property name="LandClaimSize" value="41" />
 <property name="LandClaimDeadZone" value="30" />
 <property name="LandClaimExpiryTime" value="7" />
 <property name="LandClaimDecayMode" value="0" />
 <property name="LandClaimOnlineDurabilityModifier" value="4" />
 <property name="LandClaimOfflineDurabilityModifier" value="4" />
 <property name="LandClaimOfflineDelay" value="0" />
 <property name="DynamicMeshEnabled" value="true" />
 <property name="DynamicMeshLandClaimOnly" value="true" />
 <property name="DynamicMeshLandClaimBuffer" value="3" />
 <property name="DynamicMeshMaxItemCache" value="3" />
 <property name="TwitchServerPermission" value="90" />
 <property name="TwitchBloodMoonAllowed" value="false" />
 <property name="SaveGameFolder" value="C:\SERVICES\ni822678_1_SHARE\ftproot\sevendaysexperimental\Saves" />
 <property name="UserDataFolder" value="C:\SERVICES\ni822678_1_SHARE\ftproot\sevendaysexperimental\Saves" />
 <property name="WebDashboardPort" value="25150" />
 <property name="MaxQueuedMeshLayers" value="1000" />
 <property name="MaxChunkAge" value="-1" />
 <property name="AllowSpawnNearBackpack" value="true" />
 <property name="WebDashboardEnabled" value="false" />
 <property name="EnableMapRendering" value="false" />
 <property name="ServerMaxWorldTransferSpeedKiBs" value="512" />
 <property name="BedrollExpiryTime" value="45" />
 <property name="ServerMaxAllowedViewDistance" value="12" />
 <property name="TelnetPassword" value="" />
</ServerSettings>

 
Last edited by a moderator:
siku said:
View attachment 28672

Line 12 **the three stars it says Request timed out**
on Line 5, it doesnt give any extra info on the Star.

It seems that the more people is on, the worse the problem is.

Also people are getting stuck on the Map download.
Click to expand...
Looks like his issue is not on his end but one of the hop servers midway to the game server so definitely not his own equipment. The only thing that he can do is to talk to his isp but I wouldn't expect any satisfaction. The problem node might not be owned or controlled by the isp. I have never heard of an isp pushing through a change route for a signal before. The best that can be done is to switch where the game server is hosted and hope for a different route.

EDIT: If this is a rented server you can ask the host to give you another server possibly in a nearby city. If it is a person hosting the server, they would need to change location like hosting it at a different persons house.

 
Last edited by a moderator:
And my isp is coming tomorrow but I cant imagine they are going to have much to say about me falling through the ground every time I try to play.

 
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