It is really hard to tell anything from the console as the information there doesn't provide the details that a log will. There is supposed to be a Report Bug option on console. It might be called something else. That report will include the actual log and would make it easier for you to get help, though I think that only goes to the devs, so I don't know how quickly they respond to those.
If console has a way to verify files, I would try doing that to make sure everything is properly installed.
Someone with knowledge about consoles with this game will probably be able to give some more details, though without the details from a log, I'm not sure how much help anyone can be, unfortunately.