Game no longer loads for me.

Kelvarin

Refugee
Playing via Steam, i5-10600K, GeForce GTX 1070, 32GB RAM

Client Log - https://pastebin.com/vV1qy2Cy

Game used to load no problem whatsoever. Recently, it began to hang for about thirty seconds upon leaving the starting area (or trying to zoom in a weapon). Two days ago, that changed from hanging to crashing silently - at one point, crashing so hard it took Steam down with it. The day after, it progressed to crashing when I loaded into the game and tried to access a freshly-made save file. I tried deleting my old save files and making a new one, no change. Now, it clears the EAC load (MUCH slower than it used to) and ... crashes before it can get through to the game itself. I haven't changed anything, and nothing has updated to my knowledge, but the game has become completely unplayable. 

I have tried validating the game files through Steam, and even gone so far as to uninstall and reinstall the game to no avail. When loaded without EAC, it managed to get to the main title screen loading area before glitching out slightly and then crashing. 

Help?

 
Last edited by a moderator:
Playing via Steam, i5-10600K, GeForce GTX 1070, 32GB RAM

Client Log - https://pastebin.com/vV1qy2Cy

Game used to load no problem whatsoever. Recently, it began to hang for about thirty seconds upon leaving the starting area (or trying to zoom in a weapon). Two days ago, that changed from hanging to crashing silently - at one point, crashing so hard it took Steam down with it. The day after, it progressed to crashing when I loaded into the game and tried to access a freshly-made save file. I tried deleting my old save files and making a new one, no change. Now, it clears the EAC load (MUCH slower than it used to) and ... crashes before it can get through to the game itself. I haven't changed anything, and nothing has updated to my knowledge, but the game has become completely unplayable. 

I have tried validating the game files through Steam, and even gone so far as to uninstall and reinstall the game to no avail. When loaded without EAC, it managed to get to the main title screen loading area before glitching out slightly and then crashing. 

Help?


Your GPU driver is over a year old. Update that with this one. Be sure to choose the advanced options and tick the box for "perform a clean installation". I also recommend not installing the GeForce Experience bloatware. It is not needed at all.

After that you will need to ensure you have excluded the game client and save path from security software. If you say "I don't have any", you have Defender, and you cannot turn that off even though it looks like you might be able to.


Once that is done, validate your files at least twice. I personally recommend doing it three times. Once almost never catches all the files.

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Then once all of that is done, completely shut down your computer. Wait a minute. Then turn it back on. If you have fast startup enabled, rebooting does not actually shut off the PC, and we need to clear the RAM by shutting off the PC.

 
crashes before it can get through to the game itself
In addition to what Sylen said; You should have entries in your windows Event Viewer corresponding to the time of your crash. These may provide helpful information.

Check under the "Windows Logs" application and system sections.

 
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