disconnection from server.

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Star69 said:
There are no errors at all in the latest log. You mentioned that you are having the same problem trying to play on a different computer on the same network. So with no errors in the game log and two different computers having the same problem, that points to your network as being the source of your problem. Since your internet provider says that your connection is fine, that leaves your router as the most likely source. It still could be your antivirus even though it is disabled. Some antivirus software still have some functionality even disabled. So, first I would create an exclusion in the antivirus for both the the 7Days folder and also your save game folder in app data/roaming/7daystodie. If you don’t know how to exclude folders, instructions are in this pinned topic for the most popular antivirus software:     https://community.7daystodie.com/topic/3998-support-faq-information-and-common-solutions/

Second, I would access your router and be sure to forward all the ports listed in that same thread. Once you are done, use an online port scanner to check that those ports are indeed open. Some routers are notorious for being difficult to forward ports. Also, some internet providers will not allow users to forward ports. You must contact them by telephone and have them forward the ports for you.

If all of that fails, I have a final suggestion to uninstall the game, clean the files and edit the registry. Let me know if the above suggestions do not work then I’ll walk you through the extreme uninstall process.
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He doesn't need to forward any ports on the router if he isn't hosting a MP game himself.

 
Based on my years of server processing experience, there is a problem with your network and server network communication. It is recommended that you detect the DNS forwarding of your personal network, and a better solution is to ask the server administrator to reset your personal information.

 
meganoth said:
He doesn't need to forward any ports on the router if he isn't hosting a MP game himself.
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Oops…..thought server was another computer on his network…my bad. Still think it’s some sort of network issue since none of his pcs can connect.

 
Star69 said:
Oops…..thought server was another computer on his network…my bad. Still think it’s some sort of network issue since none of his pcs can connect.
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Quite likely.

But the other common part about his PCs is that he installed them 😉. It is possible that he did something to all his PCs that 7D2D doesn't like (an example of such a problematic setting we already know about would be to set the disk cache of windows to a fixed value instead of letting it be managed by the OS which seems to lead to crashes)

 
Hello, it's me again. I'll summarize everything again now. I played 7d2d normally for months. on February 15th, 2022 I noticed for the first time that I can't open any boxes, loot containers, forges or chemical stations. this happened overnight without me changing anything in the hardware or software. I then completely reinstalled windows 10. but this did nothing. then i installed a new router. this didn't do anything either. i tried all the tips that my fellow players and experts gave me. everything has not helped so far. I also asked my provider to check the internet line. this has not been able to find any errors. i can play all other games (lostark, minecraft, rising world and various other games) without any problems. i don't know if it could be due to some windows update, if there was one at all at that point in time? I would also like to say a big thank you to everyone who has helped so many here. but somehow it seems to me that there is no solution for my problem at the moment.

Kind regards Rollo

 
Rollo said:
Hello, it's me again. I'll summarize everything again now. I played 7d2d normally for months. on February 15th, 2022 I noticed for the first time that I can't open any boxes, loot containers, forges or chemical stations. this happened overnight without me changing anything in the hardware or software. I then completely reinstalled windows 10. but this did nothing. then i installed a new router. this didn't do anything either. i tried all the tips that my fellow players and experts gave me. everything has not helped so far. I also asked my provider to check the internet line. this has not been able to find any errors. i can play all other games (lostark, minecraft, rising world and various other games) without any problems. i don't know if it could be due to some windows update, if there was one at all at that point in time? I would also like to say a big thank you to everyone who has helped so many here. but somehow it seems to me that there is no solution for my problem at the moment.

Kind regards Rollo
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Well we can try and keep throwing advice your way in hopes you find a solution. So let’s try a clean uninstall. Bring up the game launcher, click tools tab and check every box then click Clean. Exit out, uninstall the game. In windows explorer, go to the game folder for example mine is D:Programs(x86)->Steam->Steamapps->common->7 Days To Die. Delete the 7 Days to Die folder. Next go to:

Users->{your name}->appdata->Roaming->7 Days to Die and delete that folder. Then Users->{yourname}->appdata->LocalLow->The Fun Pimps and delete The Fun Pimps folder. If you don’t see appdata, you need to be sure to hide system files box is unchecked. Finally, open regedit and search for 7 days to die and delete all entries but be sure it says the entire phrase 7 days to die, don’t delete any partials. Go back to the beginning of the registry and search for The Fun Pimps and delete all entries and again the entries must include all of the words. Now your system is cleaned of everything pertaining to the game. Now reinstall the game and see if you are still not able to play.

 
No errors in the log file. I saw that you tried to connect to two different servers. The first one you tried, your litenetlib connection failed but was successful on the second server. You joined the second server and you lost connection after a few minutes. Is it possible that you remembered what your ping was when you couldn't play anymore? Also, on the first server that you attempted to join, did you get a message about not being able to join?

 
with the first connection there was no error message. there was only the start screen to see. on the second server I was able to open loot containers in the first few minutes. I think that after the connection was lost, looting of containers was no longer possible. the question is, why do i have a disconnect?

 
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Rollo said:
with the first connection there was no error message. there was only the start screen to see. on the second server I was able to open loot containers in the first few minutes. I think that after the connection was lost, looting of containers was no longer possible. the question is, why do i have a disconnect?
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I agree…very frustrating. However, we do know a couple of things are not the problem. It’s probably not the router since you’ve swapped the first for the second. It’s probably not the game….no errors in the log. You’ve turned off your firewall so it’s not that. You’ve done fresh install of Windows and 7 Days so not those. You’ve created exclusions in your antivirus for the game and saves folder so it isn’t antivirus. Your isp said it tested your internet….I still have some doubts there but we will see. Your issue ‘screams’ network/internet but since the router has been changed, that part is likely out.

Two more questions, do you have any background software that monitors network traffic or changes settings specifically for gaming like Asus Gamer First or similar? Second, are you on cable or dsl?

 
If you haven't tried this, yet try shutting your modem/router down then run:

ipconfig /flushdns 
netsh int ip reset




into a command prompt ran under admin (click run as admin). Then reboot your computer and then turn your modem/router back on.

 
Rollo said:
But this time I came to a vanilla server
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I connected to that server in your log and I did experience a brief point where I could not open containers. This happend during my first quest and lasted about 45 seconds.

Also, that server is not vanilla, it has an inventory mod and others.

 
hello, after more than a year of abstinence from 7d2d and looking forward to the new version, i tried to play the game again after the update. it's still the same error as a year ago. to explain the problem again: after a few minutes i can no longer loot any containers. I also fall through the ground if I move a few meters away from my position. I also don't hear the sounds of the doors opening and closing anymore. It seems like I'm losing the connection to the server but the client stays in the game. I can no longer chat with my fellow players. could you please help me to solve the problem? I already installed the game on another computer. the same errors happen there. I have already switched to windows 11. the router was also replaced. nothing helps.

 
Rollo said:
hello, after more than a year of abstinence from 7d2d and looking forward to the new version, i tried to play the game again after the update. it's still the same error as a year ago. to explain the problem again: after a few minutes i can no longer loot any containers. I also fall through the ground if I move a few meters away from my position. I also don't hear the sounds of the doors opening and closing anymore. It seems like I'm losing the connection to the server but the client stays in the game. I can no longer chat with my fellow players. could you please help me to solve the problem? I already installed the game on another computer. the same errors happen there. I have already switched to windows 11. the router was also replaced. nothing helps.
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Please don't dredge up an old thread for something not really related.

Read the Pinned thread on how to report an issue, and follow the instructions.




 
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