Constant Crashes that freeze computer

[Baeldeth]

Good Afternoon,

A friend of mine is experiencing constant crashes that freeze their computer whenever they play 7 days to die.  We've tried fresh install, removing all A19 files, etc.  downgrading the graphic settings.  It was working fine before when we were trying Experimental 20, but since we switched to A20 stable for our server, they have had nothing but issues.

Here is the past bin from the most recent crash

https://pastebin.com/LcxmEP5v

Does anyone have any ideas of how we could fix this?

 

[Jugginator]

Computer freezes indicate something driver or hardware side aren't working properly. Have them check eventviewer, see if t here are any criticals under system or application.

It looks like they have the latest GPU driver, but suggest to them using DDU to safely uninstall the driver and reinstall it. NVIDIA's "clean" installation doesn't fully install cleanly, which could cause issues.

Also, if they have any alterations in the BIOS (e.g. XMP ram settings), try changing them to default  

 

[Baeldeth]

I'll pass on the checking in event viewer.  They've updated the drivers since we thought that was possibly the issue.    They don' t have any BIOS issues.  One of our other friends on the server is having issues too, so I'm not sure.

 

[BFT2020]

I'll pass on the checking in event viewer. 

I'm confused.  The event viewer notifies the computer owner what is going on and provide crash reports / crash logs to help diagnose the issue.  Passing on the recommendation from Jugginator is basically telling him that you have no interest in assisting him in assisting you on troubleshooting the issue.......

That's like going to an auto repair shop to have them fix your vehicle you are having issues with, but not allowing them to pull diagnostic codes from the computer that might help them root cause the issue you are seeing.

 

[Star69]

I'm confused.  The event viewer notifies the computer owner what is going on and provide crash reports / crash logs to help diagnose the issue.  Passing on the recommendation from Jugginator is basically telling him that you have no interest in assisting him in assisting you on troubleshooting the issue.......

That's like going to an auto repair shop to have them fix your vehicle you are having issues with, but not allowing them to pull diagnostic codes from the computer that might help them root cause the issue you are seeing.

I think he meant he will pass along or give him the info rather than decline the advice……I could be wrong but this is one of those words that can be taken 2 ways and it doesn’t help that it’s written rather than spoken. The event viewer is definitely key info here.

 

[BFT2020]

Yeah, that's a possibility.  Typically when someone says I will pass on the, that means that they are not going to do that (I'll pass!).  At least that is how it comes across where I am from.  It's always interesting how sayings can mean different things just based on your background and area.

 

[Baeldeth]

Oh no, I definitely appreciate the advice, I'm passing the advice onto them to try since i'm a third party trying to help out as much as I can with someone who isn't super tech savvy, and it's long distance too which makes troubleshooting difficult. 

I didn't mean to imply I was passing on any advice at all, sorry to make anyone think that!  I appreciate all the assistance in trying to help us figure it out.

 

[BFT2020]

I didn't mean to imply I was passing on any advice at all, sorry to make anyone think that!  I appreciate all the assistance in trying to help us figure it out.

That was an error on my part.  I read it a certain way.  Star69 pointed out a different meaning behind what I read.  At the very least my first sentence was correct

I'm confused

 

[Trishot]

It happened to me to, what I did helped.

First I turned off Dynamic meshes. It was a little more stable, but still frequent PC freezing crashes.

So I made a swapfile (I did a 16gb one) which is essentially virtual ram. This fixed the problem for me.

I did it on Linux, on the off chance you too are on Linux, here's how.

sudo dd if=/dev/zero of=/swapfile bs=1GB count=16 status=progress




This creates the swapfile

sudo chmod 600 /swapfile


This gives root privilege

sudo mkswap /swapfile




That one formats the swapfile

sudo swapon /swapfile




And finally that command enables it.

Next time you start the computer the changes are undone, unless you don't want them to be (And some swap is always handy)

Then you can just add it to fstab, or use this terminal command 

sudo bash -c "echo /swapfile none swap defaults 0 0 >> /etc/fstab"




That enables it at bootup.

If you're on Windows, I think it's called a pagefile. The basic principles should be the same.

Hope it helps!

 

[meganoth]

It happened to me to, what I did helped.

First I turned off Dynamic meshes. It was a little more stable, but still frequent PC freezing crashes.

So I made a swapfile (I did a 16gb one) which is essentially virtual ram. This fixed the problem for me.

I did it on Linux, on the off chance you too are on Linux, here's how.

sudo dd if=/dev/zero of=/swapfile bs=1GB count=16 status=progress




This creates the swapfile

sudo chmod 600 /swapfile


This gives root privilege

sudo mkswap /swapfile




That one formats the swapfile

sudo swapon /swapfile




And finally that command enables it.

Next time you start the computer the changes are undone, unless you don't want them to be (And some swap is always handy)

Then you can just add it to fstab, or use this terminal command 

sudo bash -c "echo /swapfile none swap defaults 0 0 >> /etc/fstab"




That enables it at bootup.

If you're on Windows, I think it's called a pagefile. The basic principles should be the same.

Hope it helps!

Good advice. But you should have mentioned how much RAM you have. AFAIK with 8G you definitely need one, with 16G it is optional on clients but still a good idea, especially if you play with big mods. With 32G it shouldn't make a difference on clients. But take into account if you have programs running beside the game, like the browser.

On Windows the pagefile is dynamically managed by the OS. This default setting should not be changed normally as we have seen lots of people having problems after changing that to a fixed value (Again AFAIK).

 

[Trishot]

Good advice. But you should have mentioned how much RAM you have. AFAIK with 8G you definitely need one, with 16G it is optional on clients but still a good idea, especially if you play with big mods. With 32G it shouldn't make a difference on clients. But take into account if you have programs running beside the game, like the browser.

On Windows the pagefile is dynamically managed by the OS. This default setting should not be changed normally as we have seen lots of people having problems after changing that to a fixed value (Again AFAIK).

Could've sworn I mentioned it in my post, but alas, I did not. I am running 16gb RAM on the hardware level. I don't run any mods, but standard things are open, steam, Discord, Firefox with 4 or so tabs. I crash within 5~10 minutes after joining.

And Linux also manages it dynamically. I set set the range, make sure it's turned on, and it's good to go.

 

[martirosyan]

Crashes and freezes may be caused by various reasons; among them are graphic card drivers’ failure, not sufficient amounts of RAM, and memory issues.

 

[MarcoPoloG]

The last ones are the most familiar to me because a few weeks ago my PC crashed and the main reason for that was an old and full of errors HDD. This guy had almost taken all my data with him to the afterlife. Thankfully, I’ve managed to find the problem and find data recovery near me. There were very important files on me this HDD, and I was very relieved when I could get them back. Still, it would be better if I had a backup copy.