Confirming issues that support told me from my rented server support/ Potential fixes for it?

[Accelos]

I was told by the support of my server service that Alpha 21 has issues assigning users  with admin privileges, I am currently unable to set up twitch integration on the server, as well as have no admin rights on the server. Just here to confirm support and see if there are any work arounds currently? 

 

[Beelzybub]

Admin rights are working on servers. Enter your info in the serveradmin.xml.

I was told by the support of my server service that Alpha 21 has issues assigning users  with admin privileges

They are mistaken.

 

[SylenThunder]

Not sure why they would tell you that. Using console commands to add permissions, or manually editing the file work just peachy. As long as you know what you're doing.

 

[Accelos]

I see, I was able to get the right layout and coding for it
<admin steamID="mySteam64ID" permission_level="0" />
and everything looks good on the config file on the service but it's not working in the actual server, is it the service itself and should I look for a new one?

 

[Accelos]

<adminTools>
    <admins>
        <!-- <admin steamID="add Guid" permission_level="0" /> -->
        <admin steamID="HidingSteamID" permission_level="0" /> <!-- Chris|Globbin from Staff -->
<admin steamID="HidingSteamID" permission_level="0" />
<admin steamID="76561198056138704" permission_level="0" />

    </admins>

    <moderators>
        <!-- <moderator steamID="add Guid permission_level="1" /> -->
        <!-- <moderator steamID="add Guid" permission_level="1" /> -->
    </moderators>

    <permissions>
        <permission cmd="dm" permission_level="0" /> <!-- debugmenu enables/disables the debugmenu (param=on|off) -->
        <permission cmd="mem" permission_level="0" /> <!-- Prints memory information and calls garbage collector -->
        <permission cmd="sounddebug" permission_level="0" /> <!-- Toggles SoundManager debug output. -->
        <permission cmd="admin" permission_level="0" /> <!-- admin control (admin add <name> <level>, admin remove <name>, admin update <name> <level&gt -->
        <permission cmd="mod" permission_level="0" /> <!-- mod control (mod add <name> <level>, mod remove <name>, mod update <name> <level> -->
        <permission cmd="cp" permission_level="0" /> <!-- command permission control (cp add <command> <level>, cp remove <command>, cp update <command> <level&gt -->
        <permission cmd="whitelist" permission_level="1" /> <!-- whitelist control (whitelist add <name> <level>, whitelist remove <name>, whitelist update <name> <level&gt -->
        <permission cmd="kick" permission_level="1" /> <!-- Kicks user with optional reason (kick <name> <reason&gt -->
        <permission cmd="ban" permission_level="1" /> <!-- Bans user for x timeframe (ban <name> <time> <timeframes>, timeframes allowed: x minutes, x hours, x days, x weeks, x months, x years) -->
        <permission cmd="say" permission_level="1" /> <!-- Sends a message to all connected clients -->
        <permission cmd="lt" permission_level="0" /> <!-- listthreads lists all threads -->
        <permission cmd="es" permission_level="0" /> <!-- enablescope toggle debug scope -->
        <permission cmd="go" permission_level="0" /> <!-- gameover sets the game state to GameOver -->
        <permission cmd="sg" permission_level="0" /> <!-- setgamepref sets a game pref -->
        <permission cmd="shutdown" permission_level="1" /> <!-- shuts down the game -->
        <permission cmd="se" permission_level="0" /> <!-- spawnentity spawns an entity -->
        <permission cmd="st" permission_level="1" /> <!-- settime sets the time -->
        <permission cmd="aiddebug" permission_level="0" /> <!-- Toggles AIDirector debug output. -->
        <permission cmd="spawnwanderinghorde" permission_level="0" /> <!-- Spawns a wandering horde of zombies -->
        <permission cmd="le" permission_level="1" /> <!-- listents lists all entities -->
        <permission cmd="lp" permission_level="1" /> <!-- listplayers lists all players -->
        <permission cmd="cc" permission_level="0" /> <!-- chunkcache shows all loaded chunks in cache -->
        <permission cmd="sc" permission_level="0" /> <!-- showchunkdata shows some date of the current chunk -->
    </permissions>

    <!-- ONLY PUT ITEMS IN WHITELIST IF YOU WANT WHITELIST ONLY ENABLED!!! -->
    <!-- If there are any items in the whitelist, the whitelist only mode is enabled -->
    <!-- Nobody can join that ISN'T in the whitelist once whitelist only mode is enabled -->

    <whitelist>
        <!-- <whitelisted steamID="" permission_level="" /> -->
    </whitelist>

    <blacklist>
        <!-- <blacklisted steamID="" unbandate="" /> -->
    </blacklist>
</adminTools>

It shouldn't be because I have moderators cause that's commented out but everything looks in order on the config file atleast compared to the last time that I used a dedicated server. It just refuses to register me as an admin in actual game and I am not allowed to use any of the commands listed even though I have the right perms levels.

 

[SylenThunder]

The whole moderator section shouldn't exist at all. That isn't a section that the client will recognize. Doesn't matter that you have the contents of the section commented out, the section will cause an error by existing.

This is what the admin section should look like.

<adminTools>
  <!-- Name in any entries is optional for display purposes only -->
  <users>
    <user platform="Steam" userid="76561197990496105" name="Sylen" permission_level="0" />  <!-- Owner level permission -->
    <user platform="Steam" userid="76561198037256421" name="Another Steam ID" permission_level="1" />  <!-- Admin level permission -->
    <user platform="EOS" userid="00029d92b3744a698d67af96b1880640" name="An EoS ID" permission_level="5" />  <!-- Moderator level permission -->
    <user platform="XBL" userid="0002f2495a194c4f987ffc30f49ecf42" name="An Xbox MS Store ID" permission_level="90" />  <!-- Twitch Streamer level permission -->
  </users>
  <whitelist>
    <!-- ONLY PUT ITEMS IN WHITELIST IF YOU WANT WHITELIST ONLY ENABLED!!! -->
    <!-- If there are any items in the whitelist, the whitelist only mode is enabled -->
    <!-- Nobody can join that ISN'T in the whitelist or admins once whitelist only mode is enabled -->
    <!-- Name is optional for display purposes only -->
    <!-- <user platform="" userid="" name="" /> -->
    <!-- <group steamID="" name="" /> -->
  </whitelist>
  <blacklist>
    <!-- <blacklisted platform="" userid="" name="" unbandate="" reason="" /> -->
  </blacklist>
  <commands>
    <!-- <permission cmd="dm" permission_level="0" /> -->
    <!-- <permission cmd="kick" permission_level="1" /> -->
    <!-- <permission cmd="say" permission_level="1000" /> -->
    <permission cmd="chunkcache" permission_level="1000" />
    <permission cmd="createwebuser" permission_level="1000" />
    <permission cmd="debugshot" permission_level="1000" />
    <permission cmd="debugweather" permission_level="1000" />
    <permission cmd="decomgr" permission_level="1000" />
    <permission cmd="getgamepref" permission_level="1000" />
    <permission cmd="getgamestat" permission_level="1000" />
    <permission cmd="getlogpath" permission_level="1000" />
    <permission cmd="getoptions" permission_level="1000" />
    <permission cmd="gettime" permission_level="1000" />
    <permission cmd="gfx" permission_level="1000" />
    <permission cmd="graph" permission_level="1000" />
    <permission cmd="help" permission_level="1000" />
    <permission cmd="listplayerids" permission_level="1000" />
    <permission cmd="listthreads" permission_level="1000" />
    <permission cmd="memcl" permission_level="1000" />
    <permission cmd="settempunit" permission_level="1000" />
  </commands>
  <apitokens>
    <!-- <token name="adminuser1" secret="supersecrettoken" permission_level="0" /> -->
  </apitokens>
  <webmodules />
  <webusers>
    <user name="Sylen" pass="XXXXXXXXXXXXXXXX" platform="Steam" userid="76561197990496105" crossplatform="EOS" crossuserid="00020291d3b7476fadcc478759047c46" />
  </webusers>
</adminTools>

 

[Accelos]

Got it will update the admin file xml and see if it fixes it, thanks for providing the proper xml settings.

 

[Accelos]

I updated and changed the admin xml, commands are still not going through and twitch integration is still not activating, is it probably something server side?

 

[Jugginator]

I updated and changed the admin xml, commands are still not going through and twitch integration is still not activating, is it probably something server side?

Unfortunately, I've seen server providers push their own version of configuration files, overruling any changes to it, so you may want to contact them again with the correct config and ask them to update it.

 

[Accelos]

Unfortunately, I've seen server providers push their own version of configuration files, overruling any changes to it, so you may want to contact them again with the correct config and ask them to update it.

Welp that's lame I'll try it once I get off of work I suppose. Hopefully they do change it, if not would you or anyone happen to have recommendations for better server service providers?

 

[Jugginator]

Welp that's lame I'll try it once I get off of work I suppose. Hopefully they do change it, if not would you or anyone happen to have recommendations for better server service providers?

Pingperfect, Bluefang, HostHavok, are known good ones. There may be others I'm missing.

 

[SylenThunder]

GTX is one I would add. 

Also note... Avoid G-Portal and Survival Servers at all costs. Unless you like sub-par hardware allocation, late updates, and low quality support.